{"xsrfToken":"30d553c7331326654ee7d6b938a6fbd5a6568b52_lout","branding":{"id":"7","key":"ihub","name":"i-Hub Help Center","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"7","key":"ihub","projectId":10023,"serviceDeskId":7,"name":"i-Hub Help Center","description":"<p>Welcome to the i-Hub Help Center, please raise a service request from the options provided below.<br> Bienvenue dans le i-Hub Help Center, merci de créer une demande de service parmi les options proposées ci-dessous.<br> Willkommen im i-Hub Help Center, bitte erstellen Sie eine Serviceanfrage mit den unten angegebenen Optionen.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":true,"reqTypes":[{"id":"74","name":"About us / À propos de nous / Über uns","descriptionHtml":"","callToAction":"About us / À propos de nous / Über uns","introHtml":"<ul class=\"alternate\" type=\"square\">\n <li>Do you have questions about our services ?</li>\n <li>Vous avez des questions à propos de nos services ?</li>\n <li>Haben Sie Fragen zu unseren Leistungen ?</li>\n</ul>","icon":10458,"iconUrl":"https://i-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"75","name":"Complaints / Réclamations / Beschwerden","descriptionHtml":"<p><b><font color=\"red\">- i-Hub will not handle complaints/questions about the products and services offered by your Business Relationships<br class=\"atl-forced-newline\">- i-Hub ne traite pas les réclamations/questions relatives aux produits et services proposés par vos Relations d'affaires<br class=\"atl-forced-newline\">- i-Hub bearbeitet keine Beschwerden/Fragen zu Produkten und Dienstleistungen, die von Ihren Geschäftsbeziehungen angeboten werden</font></b></p>","callToAction":"Complaints / Réclamations / Beschwerden","introHtml":"<ul class=\"alternate\" type=\"square\">\n <li>Please use this form for any complaint about the services provided by i-Hub <b><font color=\"red\">(we do not handle complaints/questions about the products and services offered by your Business Relationships)</font></b> <br class=\"atl-forced-newline\"></li>\n <li>Utilisez ce formulaire pour toute réclamation concernant les services fournis par i-Hub <b><font color=\"red\">(nous ne traitons pas les réclamations/questions relatives aux produits et services proposés par vos Relations d'affaires)</font></b> <br class=\"atl-forced-newline\"></li>\n <li>Verwenden Sie dieses Formular für Beschwerden über die von i-Hub angebotenen Dienstleistungen <b><font color=\"red\">(wir bearbeiten keine Beschwerden/Fragen zu Produkten und Dienstleistungen, die von Ihren Geschäftsbeziehungen angeboten werden).</font></b></li>\n</ul>","icon":10458,"iconUrl":"https://i-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"76","name":"Form to exercise your rights under GDPR / Formulaire pour exercer vos droits en vertu du RGPD / Formular um Ihre DSGVO-Rechte geltend zu machen","descriptionHtml":"","callToAction":"Form to exercise your rights under GDPR / Formulaire pour exercer vos droits en vertu du RGPD / Formular um Ihre DSGVO-Rechte geltend zu machen","introHtml":"<ul class=\"alternate\" type=\"square\">\n <li>Use this option to load and send us this form</li>\n <li>Utilisez cette option pour charger et nous envoyer ce formulaire</li>\n <li>Nutzen Sie diese Option um dieses Formular zu laden und uns zuzuschicken.</li>\n</ul>","icon":10458,"iconUrl":"https://i-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"78","name":"General support / Support général / Allgemeine Unterstützung","descriptionHtml":"<p>Notre centre d'appels est ouvert du lundi au vendredi, de 8h à 18h (hors week-end et jours fériés). Pour toutes questions relatives à vos relations d’affaires, veuillez contacter directement votre/vos prestataire(s) de services.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Our call center is available from Monday to Friday, 8 am to 6 pm (except week-end and public holidays). If you have any questions related to your business relationships, please contact directly your services providers.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Unser Callcenter ist von Montags bis Freitags von 8 bis 18 Uhr geöffnet (außer an Wochenenden und Feiertagen). Bei Fragen zu Ihren Geschäftsbeziehungen wenden Sie sich bitte direkt an Ihren Dienstanbieter.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>+352 281 134 777</b></p>","callToAction":"General support / Support général / Allgemeine Unterstützung","introHtml":"<ul class=\"alternate\" type=\"square\">\n <li>Need help or raise a question on a topic ? Select this option to request assistance</li>\n <li>Besoin d'aide ou de nous adresser une question ? Sélectionnez cette option pour demander de l'aide</li>\n <li>Brauchen Sie Hilfe oder möchten Sie uns eine Frage stellen ? Wählen Sie diese Option aus um Hilfe anzufordern</li>\n</ul>","icon":10458,"iconUrl":"https://i-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"83","name":"Whistleblowing / Signalements / Whistleblowing","descriptionHtml":"","callToAction":"Whistleblowing / Signalements / Whistleblowing","introHtml":"<ul class=\"alternate\" type=\"square\">\n <li>Please use this form to report any violation</li>\n <li>Utilisez ce formulaire pour signaler toute violation</li>\n <li>Verwenden Sie dieses Formular, um einen Verstoß zu melden</li>\n</ul>","icon":10516,"iconUrl":"https://i-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[12],"key":""},{"id":"81","name":"Upload of documents / Chargement de documents / Upload von Dokumenten","descriptionHtml":"","callToAction":"Upload of documents / Chargement de documents / Upload von Dokumenten","introHtml":"<p>Use this option to securely provide documents to i-Hub<br> Utilisez cette option pour fournir des documents vers i-Hub en toute sécurité.<br> Verwenden Sie diese Option, um Dokumente sicher an i-Hub zu übermitteln.</p>","icon":10458,"iconUrl":"https://i-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[78,74,75,76,83]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IHUB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzBkMTRhNi1mNjMyLTRlZjctYTczYS1hYzVkYWUyZjU5MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg1ODQ1MjksIm5iZiI6MTcyODU4MzMyOX0.CLyU7sLFJO0T1-1aqyLbEltK8qRW2-Xtq_pr6jSFNxI","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"770d14a6-f632-4ef7-a73a-ac5dae2f590e","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}