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Help Center
  1. Help Center
  2. i-Hub Help Center

i-Hub Help Center

Welcome to the i-Hub Help Center, please raise a service request from the options provided below.
Bienvenue dans le i-Hub Help Center, merci de créer une demande de service parmi les options proposées ci-dessous.
Willkommen im i-Hub Help Center, bitte erstellen Sie eine Serviceanfrage mit den unten angegebenen Optionen.

  • General support / Support général / Allgemeine Unterstützung

    • Need help or raise a question on a topic ? Select this option to request assistance
    • Besoin d'aide ou de nous adresser une question ? Sélectionnez cette option pour demander de l'aide
    • Brauchen Sie Hilfe oder möchten Sie uns eine Frage stellen ? Wählen Sie diese Option aus um Hilfe anzufordern
  • About us / À propos de nous / Über uns

    • Do you have questions about our services ?
    • Vous avez des questions à propos de nos services ?
    • Haben Sie Fragen zu unseren Leistungen ?
  • Complaints / Réclamations / Beschwerden

    • Please use this form for any complaint about the services provided by i-Hub (we do not handle complaints/questions about the products and services offered by your Business Relationships)
    • Utilisez ce formulaire pour toute réclamation concernant les services fournis par i-Hub (nous ne traitons pas les réclamations/questions relatives aux produits et services proposés par vos Relations d'affaires)
    • Verwenden Sie dieses Formular für Beschwerden über die von i-Hub angebotenen Dienstleistungen (wir bearbeiten keine Beschwerden/Fragen zu Produkten und Dienstleistungen, die von Ihren Geschäftsbeziehungen angeboten werden).
  • Form to exercise your rights under GDPR / Formulaire pour exercer vos droits en vertu du RGPD / Formular um Ihre DSGVO-Rechte geltend zu machen

    • Use this option to load and send us this form
    • Utilisez cette option pour charger et nous envoyer ce formulaire
    • Nutzen Sie diese Option um dieses Formular zu laden und uns zuzuschicken.
  • Whistleblowing / Signalements / Whistleblowing

    • Please use this form to report any violation
    • Utilisez ce formulaire pour signaler toute violation
    • Verwenden Sie dieses Formular, um einen Verstoß zu melden
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